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Service Request

If you're experiencing a problem with one of our products, please fill out and submit the service request form below...
Downloads

Have you tried downloading the latest patch before contacting us?

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DID
YOU
KNOW???

Did you look in Start - All Programs - Pastoral Care. There you will find a link to the User Manual, and a Conversion Tool, and the PC Doctor utility for repairing damaged databases.

Try the manual, it is full of useful information!
FAQ

Read solutions to common problems. There are thousands of Pastoral Care users, you may find we have already answered your question here.

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Service Request Form
When you submit your service request report, it will be entered into our database for tracking purposes.  Periodically we release updates to our software, to find out what issues have been covered in each update, go to the downloads page and press the DETAILS link next to the version you are using. Tips or other workarounds can also be found on the on the FAQ page.     

Please be as specific as possible when describing the problem.

1

What product/service is this request for?

2

Please enter a brief one-line description of the request:

 

   (example: "Problem using Filters in Reports")

3

Please describe the problem as clearly as possible:

 

  

 

  

 


Please provide us with the following information in case we need to contact you.
Please include an area code with the phone number in case we need to call you.
Note, if you supply us with an invalid email address, we will be unable to respond.
 

4

Name:

Please note, we usually respond within 24 hours for most support issues. Sometimes, due to circumstances beyond our control, responses may take longer. We do prioritise issues ourselves depending on the nature of the problem, and this can contribute to differing response times.

5

Phone:

6 E-mail:  

7

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Seminars		 Pastoral Care Web Site Copyright © 2007 Jeem Services Pty Ltd. All rights reserved. Prices, Specifications and features of all Pastoral Care Products are subject to change without notice. This web site makes no guarantee as to "suitability to a task" for any Pastoral Care Product. Consumers must satisfy themselves as to the suitability or otherwise of any specific product for any specific task