Pastoral Care Help Desk
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Not all emails sent are being received
We have had a variety of users present to us issue when sending emails from Pastoral Care in which not all the emails sent out in a batch are received by those people who should have received them. When we are presented with this issue the response is there is a bug within Pastoral Care where this problem actually occurs because of the internet provider you are using has spamming software to stop people from spamming out emails.
For example, one user has a restriction in which they can only send 500 emails a day with their internet provider, anything over 500 is rejected from being sent while another users internet provider will allow up to 3000 emails being sent an hour as long as there is no more than 100 email address rejections in that hour. Another user found they could sent out all their emails in PC10 but when they upgraded to PC11 they could send no more than 17 emails at a time. This was due to the new email engine within PC11 is far for efficient than PC10 and the internet provider flagged this user as a spammer when they sent their emails.
To determine if you are experiencing this issue when sending your emails from Pastoral Care make sure you have NOT ticked the option ‘Create Report’ and then after sending your emails you will be presented with a list of all the people and their email addresses that when Pastoral Care attempted to send them to your internet provider the provider reported back something like a ‘Failed Connection’. This means the provider for that moment has shut you down from sending and more emails. This information will only be displayed if there was any failures when sending the batch of emails.
If you are having trouble sending out batches of emails the first place to start with is with your internet provider in explaining that you are a church and that you send out batches of emails to your congregation, hopefully they can take off the spamming filter on your account. If that fails then you need to find an alternative internet provider that can supply you the service you require for sending out emails.
For the situation above with the church was limited to 17 emails an alternative solution was to go to the email setup area within Pastoral Care and activate the email delay function, this function places in a delay of a pre determined amount of seconds after a pre determined amount of emails so that you don’t look like a spammer to your internet provider. They found if they set a delay of 90 seconds after 15 emails all emails where able to be sent, the last I heard was they where then going to approach their internet provider to get any restrictions removed from their account so they could send all their emails without any delays needed.
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