Pastoral Care Help Desk
Search Pastoral Care Knowledgebase:
Loading knowledgebase suggestions...
Clearing Network Locks
Pastoral Care uses locks to protect your data when Pastoral Care is run in network mode, so if one user is in a family file another user will not be allowed into that family file until the original user exits that family file, this way the integrity of your data is protected. Locks are also used so that when a backup of Pastoral Care data is occurring no other user can enter Pastoral Care until that backup is completed. These are just a couple of examples of a series of locks which are placed throughout Pastoral Care to protect your data.
If for an unknown reason a lock remains in place when a user is not in the area you want to enter follow the following steps to unlock that area.
Step 1 – (If you are unable to enter Pastoral Care because of a lock go to step 2) At the main menu choose the setup tab then choose ‘Networking’. One in the networking setup area you will see on the ‘Unlock’ tab and locks that have been put in place for all the different areas within Pastoral Care. To unlock an area you just need to tick the area you want unlocked then press the ‘Unlock’ button.
Step 2 – This step is for when either Step 1 didn’t resolve the problem or you are unable to enter Pastoral Care because it is locked out. Run the Pastoral Care Doctor program which is found by pressing the Windows ‘Start’ button then choosing ‘All Programs’ then choosing the ‘Pastoral Care 11’ program group, in this program group you can run the ‘Pastoral Care Doctor’. Once you have run the Doctor program you will need to choose which database you wish to perform a function on then as you step your way through the choices you will need to choose the option ‘Unlock all Locks’ continue choosing the ‘Next>>’ button so that you can press the ‘Begin’ button to perform the function on clearing all locks.
Step 3 – This step is used only if using step 1 or step 2 failed and you are unable to enter Pastoral Care. A lock file is created called ‘Lock.Dat’ which is used to stop other users from entering Pastoral Care when a major function is being performed like backing the Pastoral Care data files, if this file has not been cleared by Pastoral Care then no user will be able to enter Pastoral Care until it has been deleted. To delete this file use Windows Explorer to delete the file ‘X:\PC_11\Church1\Lock.dat’ where ‘X:’ represents your network drive Pastoral Care is stored on and ‘Church1’ represents the first data base position Pastoral Care stores in data files in, you may have to go to the folder ‘Church2’ if it’s the second data base files that’s locked.
To assist you in clearing you database locks please run the video
Was this article helpful?